Customer Service in Physician Offices
Customer service in physician offices is crucial in competitive markets. Patients seek medical care not only for their physical well-being but also for peace of mind, comfort, and a positive...
Author: Amanda Brummitt
Why You Need to Secret Shop Your Practice
by Amanda Brummitt
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If you want to ensure an excellent patient experience, you must secret shop your practice.
Creating a Spa-Like Experience in a Medical Office
by Amanda Brummitt
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A spa-like environment is the way it makes you feel. Do you feel relaxed and welcome? Do you feel like it's okay to stay a while? Do you want to...
Networking in Dallas Fort Worth for Healthcare Professionals
by Amanda Brummitt
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Start networking now and build those relationships without expecting anything in return. Then, when you do need a job or prospects, you've given enough to the community that you can...
Customer Service for Medical Offices
by Amanda Brummitt
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As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
Online Profiles Make It Easy for Customers to Find Your Practice
by Amanda Brummitt
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We’ve all pulled up a listing for a business on Google, Facebook, or Yelp to confirm a business was open, driven there, and then discovered that they aren’t really open...
Acronyms are Bad for Marketing
by Amanda Brummitt
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Please don’t use acronyms when talking about your practice. It’s bad for brand recognition. Does AFP mean anything to you? Me either. So, why would Austin Family Practice use it?...
Roadmap for Strategically Marketing Your Infusion Center
by Amanda Brummitt
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Planning is key to a great strategic marketing plan for your infusion center. Develop a plan from the tips below, commit to it, and watch your infusion center grow. You’ll...