Customer Service for Medical Offices
As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
Author: Amanda Brummitt
Online Profiles Make It Easy for Customers to Find Your Practice
by Amanda Brummitt
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We’ve all pulled up a listing for a business on Google, Facebook, or Yelp to confirm a business was open, driven there, and then discovered that they aren’t really open...
Acronyms are Bad for Marketing
by Amanda Brummitt
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Please don’t use acronyms when talking about your practice. It’s bad for brand recognition. Does AFP mean anything to you? Me either. So, why would Austin Family Practice use it?...
Roadmap for Strategically Marketing Your Infusion Center
by Amanda Brummitt
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Planning is key to a great strategic marketing plan for your infusion center. Develop a plan from the tips below, commit to it, and watch your infusion center grow. You’ll...
Five Key Components to Improve Physician Websites
by Amanda Brummitt
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Should Your Practice Have Multiple Facebook Pages?
by Amanda Brummitt
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Should your practice have multiple Facebook pages? We get the question about whether or not a medical practice with multiple locations should have multiple pages. The answer is…it depends. It’s...
The Intersection of Patient Experience and Staff Retention
by Amanda Brummitt
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As healthcare leaders we are all currently acutely aware of concerns with being able to properly staff our facilities. Not to mention wanting to staff them with talented and passionate...
Marketing to Patients of a Retiring Physician
by Amanda Brummitt
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You’ve learned that a competitor is retiring? How do you position your practice so that you are an attractive option for those patients that are now looking for a physician?...
You’ve Added an Infusion Center, Now What?
by Amanda Brummitt
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You have decided to add an infusion center to your practice and have the clinical parts worked out. Now what? It’s time to market it to potential referring physicians and...