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Improving Outbound Office Communications with Patients

Improving Outbound Office Communications with Patients

Don’t call a patient when the phones are turned to the answering service.
Don’t text a patient from a number that doesn’t allow responses.
Don’t email a patient from an address that doesn’t allow replies.
Outbound communications should be sent with the intention of connecting and making it easy for the patient to respond.

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DPC Docs: Make it All About the Patient

DPC Docs: Make it All About the Patient

Do you want to convert more prospective patients into member patients? Is your sales pitch a sad story of burnout and how the insurance companies treated you badly? Patients don’t want to hear this. They want to hear how you are going to improve their quality of life,...

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Why Do Patients Select a Doctor?

Why Do Patients Select a Doctor?

Why do patients select a doctor and what can you do to maximize your possibility of being selected? Some obvious ones include being referred by:-primary care provider (PCP), -hospital, emergency room, or urgent care center, and -insurance company. Strategies here are...

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Checklist for Events at Doctor’s Offices

Checklist for Events at Doctor’s Offices

You’ve planned the perfect event!  Now, let’s make sure no detail is missed on the day of the event.  Don’t let a missed item or forgotten to-do ruin the fun…or the purpose…growing the practice. Four weeks before the event...

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