As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
Planning is key to a great strategic marketing plan for your infusion center. Develop a plan from the tips below, commit to it, and watch your infusion center grow. You’ll...
As healthcare leaders we are all currently acutely aware of concerns with being able to properly staff our facilities. Not to mention wanting to staff them with talented and passionate...
The San Diego Organization of Healthcare Leaders held a virtual event on November 3rd called Re-Examining the Patient Experience: Lessons Learned from the Pandemic. The content was so great, that...
Online Identity Patients and referring physicians need to be able to find you quickly and easily. How is your website? Be sure to include lots of content on the ailments...
What is the patient experience like in your practice? If you are highly specialized or highly in demand, it may not matter to the bottom line of your practice. But,...
Let’s talk about consent. Yes, informed consents are in place to cover healthcare providers’ tails. Period. Theoretically, consent should involve an extensive conversation between a provider and a patient. That’s...
A few years ago, someone close to our team had the unfortunate experience of a surgical site infection (SSI). We’ve read about SSIs, reported data on them, educated on how...