Customer Service for Medical Offices
As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
Category: Service Excellence
Roadmap for Strategically Marketing Your Infusion Center
by Amanda Brummitt
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Planning is key to a great strategic marketing plan for your infusion center. Develop a plan from the tips below, commit to it, and watch your infusion center grow. You’ll...
The Intersection of Patient Experience and Staff Retention
by Amanda Brummitt
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As healthcare leaders we are all currently acutely aware of concerns with being able to properly staff our facilities. Not to mention wanting to staff them with talented and passionate...
Re-Examing the Patient Experience: What We Learned
by Amanda Brummitt
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The San Diego Organization of Healthcare Leaders held a virtual event on November 3rd called Re-Examining the Patient Experience: Lessons Learned from the Pandemic. The content was so great, that...
Grow Your Infusion Center
by Amanda Brummitt
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Online Identity Patients and referring physicians need to be able to find you quickly and easily. How is your website? Be sure to include lots of content on the ailments...
Patient Experience Tools from the Pandemic to Keep
by Amanda Brummitt
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What is the patient experience like in your practice? If you are highly specialized or highly in demand, it may not matter to the bottom line of your practice. But,...
Patient Experience & Informed Consent
by Amanda Brummitt
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Let’s talk about consent. Yes, informed consents are in place to cover healthcare providers’ tails. Period. Theoretically, consent should involve an extensive conversation between a provider and a patient. That’s...
Before Marketing Your Practice
by Amanda Brummitt
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Medical practices should not spend a dime on marketing until their patient experience, reputation management, and brand are optimized.
Exceeding Patient Expectations in Wound Care
by Amanda Brummitt
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A few years ago, someone close to our team had the unfortunate experience of a surgical site infection (SSI). We’ve read about SSIs, reported data on them, educated on how...