Growth Strategies for Infusion Centers
Providing quality care is the foundation. Then, growth strategies for infusion centers include a robust marketing and sales strategy. That’s where we come in. Who We Are At Brummitt Group,...
Category: Service Excellence
Customer Service in Physician Offices
by Amanda Brummitt
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Customer service in physician offices is crucial in competitive markets. Patients seek medical care not only for their physical well-being but also for peace of mind, comfort, and a positive...
Why You Need to Secret Shop Your Practice
by Amanda Brummitt
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If you want to ensure an excellent patient experience, you must secret shop your practice.
Creating a Spa-Like Experience in a Medical Office
by Amanda Brummitt
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A spa-like environment is the way it makes you feel. Do you feel relaxed and welcome? Do you feel like it's okay to stay a while? Do you want to...
Customer Service for Medical Offices
by Amanda Brummitt
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As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
Roadmap for Strategically Marketing Your Infusion Center
by Amanda Brummitt
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Planning is key to a great strategic marketing plan for your infusion center. Develop a plan from the tips below, commit to it, and watch your infusion center grow. You’ll...
The Intersection of Patient Experience and Staff Retention
by Amanda Brummitt
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As healthcare leaders we are all currently acutely aware of concerns with being able to properly staff our facilities. Not to mention wanting to staff them with talented and passionate...
Re-Examing the Patient Experience: What We Learned
by Amanda Brummitt
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The San Diego Organization of Healthcare Leaders held a virtual event on November 3rd called Re-Examining the Patient Experience: Lessons Learned from the Pandemic. The content was so great, that...
Grow Your Infusion Center
by Amanda Brummitt
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Online Identity Patients and referring physicians need to be able to find you quickly and easily. How is your website? Be sure to include lots of content on the ailments...