Noticed you’ve lost a referral source? Reopen the conversation with a text, email, or in-person conversation. Start by asking about them. How they are doing. How their practice is doing....
Don't call a patient when the phones are turned to the answering service. Don't text a patient from a number that doesn't allow responses. Don't email a patient from an...
Seems obvious, right? Just answer the phone, then book the appointment. After all, THEY called YOU. But today’s reality is it hardly ever works that way. Today’s patient is strapped...
1. Show Patients That You Actually Care Of course, you care. You wouldn’t be a doctor if you didn’t care, right? It’s not always clear to patients that doctors actually care. Remember that...
1. Rooming Patients When you grab a patient from the lobby, it’s the first opportunity to make a friendly impression. Please don’t stand at the door and say “Smith.” At a minimum,...
1. Signs Walk into your lobby like a patient. See it from their view. Do you have any signs that sound mean? Do you have any signs that sound rude? ...