As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
As healthcare leaders we are all currently acutely aware of concerns with being able to properly staff our facilities. Not to mention wanting to staff them with talented and passionate...
The San Diego Organization of Healthcare Leaders held a virtual event on November 3rd called Re-Examining the Patient Experience: Lessons Learned from the Pandemic. The content was so great, that...
What is the patient experience like in your practice? If you are highly specialized or highly in demand, it may not matter to the bottom line of your practice. But,...
Noticed you’ve lost a referral source? Reopen the conversation with a text, email, or in-person conversation. Start by asking about them. How they are doing. How their practice is doing....
Don't call a patient when the phones are turned to the answering service. Don't text a patient from a number that doesn't allow responses. Don't email a patient from an...
Seems obvious, right? Just answer the phone, then book the appointment. After all, THEY called YOU. But today’s reality is it hardly ever works that way. Today’s patient is strapped...
1. Show Patients That You Actually Care Of course, you care. You wouldn’t be a doctor if you didn’t care, right? It’s not always clear to patients that doctors actually care. Remember that...
1. Rooming Patients When you grab a patient from the lobby, it’s the first opportunity to make a friendly impression. Please don’t stand at the door and say “Smith.” At a minimum,...