Customer Service in Physician Offices
Customer service in physician offices is crucial in competitive markets. Patients seek medical care not only for their physical well-being but also for peace of mind, comfort, and a positive...
Tag: patient experience
Creating a Spa-Like Experience in a Medical Office
by Amanda Brummitt
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A spa-like environment is the way it makes you feel. Do you feel relaxed and welcome? Do you feel like it's okay to stay a while? Do you want to...
Customer Service for Medical Offices
by Amanda Brummitt
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As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
The Intersection of Patient Experience and Staff Retention
by Amanda Brummitt
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As healthcare leaders we are all currently acutely aware of concerns with being able to properly staff our facilities. Not to mention wanting to staff them with talented and passionate...
Re-Examing the Patient Experience: What We Learned
by Amanda Brummitt
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The San Diego Organization of Healthcare Leaders held a virtual event on November 3rd called Re-Examining the Patient Experience: Lessons Learned from the Pandemic. The content was so great, that...
Patient Experience Tools from the Pandemic to Keep
by Amanda Brummitt
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What is the patient experience like in your practice? If you are highly specialized or highly in demand, it may not matter to the bottom line of your practice. But,...
Patient Experience & Informed Consent
by Amanda Brummitt
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Let’s talk about consent. Yes, informed consents are in place to cover healthcare providers’ tails. Period. Theoretically, consent should involve an extensive conversation between a provider and a patient. That’s...
Exceeding Patient Expectations in Wound Care
by Amanda Brummitt
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A few years ago, someone close to our team had the unfortunate experience of a surgical site infection (SSI). We’ve read about SSIs, reported data on them, educated on how...
Streamline Those Forms
by Amanda Brummitt
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