Customer Service in Physician Offices
Customer service in physician offices is crucial in competitive markets. Patients seek medical care not only for their physical well-being but also for peace of mind, comfort, and a positive...
Tag: Patient Satisfaction
Why You Need to Secret Shop Your Practice
by Amanda Brummitt
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If you want to ensure an excellent patient experience, you must secret shop your practice.
Customer Service for Medical Offices
by Amanda Brummitt
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As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
Re-Examing the Patient Experience: What We Learned
by Amanda Brummitt
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The San Diego Organization of Healthcare Leaders held a virtual event on November 3rd called Re-Examining the Patient Experience: Lessons Learned from the Pandemic. The content was so great, that...
Before Marketing Your Practice
by Amanda Brummitt
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Medical practices should not spend a dime on marketing until their patient experience, reputation management, and brand are optimized.
Exceeding Patient Expectations in Wound Care
by Amanda Brummitt
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A few years ago, someone close to our team had the unfortunate experience of a surgical site infection (SSI). We’ve read about SSIs, reported data on them, educated on how...
Exceptional Patient Experience, Strong Brand, & Accurate Online Identity
by Amanda Brummitt
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We were recently asked what our passions were when it came to physician practices. The list was long. Very long. Then, we had to trim it down to just three...
4 Customer Service Tips for Doctors
by Amanda Brummitt
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1. Show Patients That You Actually Care Of course, you care. You wouldn’t be a doctor if you didn’t care, right? It’s not always clear to patients that doctors actually care. Remember that...
5 Front Office Customer Service Tips to Implement in Your Practice This Week
by Amanda Brummitt
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1. Signs Walk into your lobby like a patient. See it from their view. Do you have any signs that sound mean? Do you have any signs that sound rude? ...