Customer Service for Medical Offices
As a baseline, we all need to remember that generally no one wants our services, so customer service is vital. No one wants to be sick, have to take off...
Tag: Patient Satisfaction
Re-Examing the Patient Experience: What We Learned
by Amanda Brummitt
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The San Diego Organization of Healthcare Leaders held a virtual event on November 3rd called Re-Examining the Patient Experience: Lessons Learned from the Pandemic. The content was so great, that...
Before Marketing Your Practice
by Amanda Brummitt
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Medical practices should not spend a dime on marketing until their patient experience, reputation management, and brand are optimized.
Exceeding Patient Expectations in Wound Care
by Amanda Brummitt
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A few years ago, someone close to our team had the unfortunate experience of a surgical site infection (SSI). We’ve read about SSIs, reported data on them, educated on how...
Exceptional Patient Experience, Strong Brand, & Accurate Online Identity
by Amanda Brummitt
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We were recently asked what our passions were when it came to physician practices. The list was long. Very long. Then, we had to trim it down to just three...
4 Customer Service Tips for Doctors
by Amanda Brummitt
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1. Show Patients That You Actually Care Of course, you care. You wouldn’t be a doctor if you didn’t care, right? It’s not always clear to patients that doctors actually care. Remember that...
5 Front Office Customer Service Tips to Implement in Your Practice This Week
by Amanda Brummitt
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1. Signs Walk into your lobby like a patient. See it from their view. Do you have any signs that sound mean? Do you have any signs that sound rude? ...
What Are Patients Saying About You And Does It Matter?
by Lian Loop
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Is Your Staff’s “Off” Day Costing You Money?
by Amanda Brummitt
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